Terms :: CNH Tours :: Galapagos Cruises

PLEASE READ CAREFULLY

Introduction:

CNH Tours takes pride in providing personalized service. We try as much as possible to "go the extra mile" to ensure a problem free adventure. We strive to provide you with the best service possible at all times - before, during and after the trip. However, we ask you to recognize that there are always factors that are beyond our control. In order to ensure that prospective participants are fully aware of risks, and CNH Tours policies, we have developed the following terms and conditions for trips booked with us.

General Conditions:

CNH Tours are for anyone in good health - they do not require exceptional fitness, though one must be willing to put in a reasonable physical effort (e.g. 3-4 kilometre walks). We provide, as a general rule, tourist class accommodations, though we try to book original style hotels located, when feasible, within walking distance of local attractions. We shy away from cookie-cutter style establishments. Groups are accompanied by an experienced english speaking local guide (or naturalist guide in Galapagos) familiar with the destination and fluent in the local language.

Trip Price Includes:

(Unless otherwise indicated in the trip itinerary) All in-country transportation (private comfortable mini-bus / flights / tourist class cruise ship if applicable), accommodations, guides, most meals, all site/museum entrance fees (except Galapagos National Park entrance fee), and taxes (except airport taxes, when applicable).

Trip Price Does Not Include:

Return air fare home, optional side trips, visa costs (if applicable), country airport departure tax, personal expenses (including alcoholic drinks during meals, and bar expenses), some meals (where indicated on the itinerary), guide tips, Galapagos National Park entrance fee. Please consult specific trip itinerary for full details.

How Do I Book My Trip?:

First contact us to ensure there are spaces remaining on the desired trip. Then, fill in our on-line BOOKING FORM and send us, by wire or certified cheque, a deposit of US$300 per person. Book as soon as possible to reserve your place - the number of participants is limited and may be completely booked several months prior to departure - bookings are confirmed upon reception of deposit, and on a first come, first served basis.

What About Travel Insurance?:

We strongly recommend you acquire travel insurance suitable to your needs (cancellation, health, lost luggage, repatriation). Travel insurance can be acquired from your local travel agent upon presentation of the CNH Tours invoice. Do not delay in acquiring travel insurance once you have payed for the trip.

Information Package:

We have gone electronic. The internet is a very rich source of valuable, updated information and can do a much better job at informing you on Galapagos and travel conditions, health, clothing, and other relevant information than we can. See our links page for a collection of useful internet links containing all this information and more. We are always available to answer emails - you can contact us at: hblenkiron@cnhtours.com

General Conditions / Liability:

i) Reservations and Deposits: Deposits are required to confirm booking. The balance is owed 75 days prior to the departure date, or as indicated in the itinerary. In case of late payment, please note that your reservation may be automatically cancelled, incurring cancellation fees as described below. Reservations made 75 days prior to the departure must be paid in full.

ii) Liability: All travel has its inherent risks, whether one travels to the office or to remote foreign destinations, where events beyond our control such as severe weather, earthquakes, mechanical breakdowns, political instability, or labour strife may occur at any time causing a variety of delays, cancellations or other impediments to a problem-free trip. CNH Tours reserves the right to modify the itinerary in order to avoid such problems. However, should the Canadian embassy in the host country emit a full and formal travel restriction to our destination, trips may be canceled at the last minute and under these circumstances, though CNH Tours will make every effort to reimburse the trip payment, we cannot guarantee a full refund. Once again, CNH Tours recommends the purchase of adequate cancellation insurance which should cover such circumstances.

CNH Tours is not responsible for omissions, errors, losses, damages or accidents during the course of the trip, nor for delays caused by, or cancellations made by, transportation companies. CNH Tours cannot be held responsible for participant sickness, accident, loss or anxiety. CNH Tours will not make any reimbursements under any circumstances for a premature return or portion of the trip not completed, nor for unused services on behalf of trip participants.

Though basic first aid facilities are available on ships, participants recognize and accept that in case of injury or illness while cruising in Galapagos, medical facilities and personnel may be as long as 24 hours away in the town of Puerto Ayora, Galapagos for basic medical attention, and possibly up to 48 hours away in Quito for more specialized attention. Participants may want to consider acquiring emergency medical evacuation insurance (air transport) for transfer from the Galapagos airport to the mainland (otherwise, transportation is available only via the regularly scheduled commerical passenger airplane, twice a day). Participants accept that CNH Tours cannot be held responsible for delays in obtaining medical attention.

The liability of CNH Tours and its travel agent in regards to the provision of services described in the trip information material is limited to the cost of that service.
In cases where bad weather, technical problems or other unanticipated events during the course of the trip require a change in itinerary, schedule or hotel accommodation, the trip leader or local guide will be responsible for making such adjustments.

iii) Cancellation: Up to 75 days prior to departure - your deposit will be refunded, minus a 20% handling fee, along with 100% of any payment made beyond the deposit. Less than 75 days prior to departure, the deposit is non-refundable and all efforts will be made to re-imburse as much as possible of your balance, depending on the commitments already made to service providers, and on the loss calculated for CNH Tours, though we reserve the right to deny any reimbursement whatsoever. We strongly recommend you purchase adequate trip insurance.

iv) Trip Adjustments and Trip Cancellation: CNH Tours reserves the right to make minor adjustments to the itinerary and if necessary, to cancel the trip prior to departure due to insufficient bookings or other such non-country related reason. In such circumstances, the final settlement with the participant will consist of the complete reimbursement of the trip cost, including 100% of the deposit.

v) In-country Legal Problems: Though we will do what we can to provide assistance, CNH Tours will not be held responsible for any of its trip participants who, on his or her own account, develop problems with local authorities for not having respected the laws of the host country.

Prices:

Our prices are based on exchange rates and travel costs. If major changes in exchange rates occur, or if transportation costs or other services on which our prices are based are modified significantly, there may be a need to adjust the final trip price.

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